Refund policy

Every Luvè tree is handmade to order once you order it. This policy explains cancelling, returns and refunds. Nothing in it limits your rights under the Australian Consumer Law.

Cancelling: you can cancel for a full refund within 24 hours of placing your order. Email info@luvelabel.com with your order number. After that, your tree is being made for you.

Change of mind: because each tree is made to order, we do not accept returns for change of mind.

Faulty, damaged or not as described: if your tree arrives faulty, damaged or not as described, we will repair, replace or refund it, as the Australian Consumer Law provides. Email info@luvelabel.com with your order number and photos, and please keep the packaging until we reply.

Late delivery: if we cannot deliver within the window we gave you, we will email you with a new date. You can cancel for a full refund, or keep your order and take the new date.

How refunds are paid: refunds go back to your original payment method within 5 business days of our agreeing the refund. Your bank may take a few more days to show it.

Your rights: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.